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Refund and Returns Policy

Cancellation and Refund Policy

At YourCart.in, we strive to provide a seamless shopping experience for our customers. This policy outlines the terms and conditions for order cancellations, refunds, and returns for both digital and physical products.

1. Order Cancellation

  • Digital Products: Orders for digital products, including software keys, cannot be canceled once the key has been delivered via email.
  • Physical Products: Orders for physical items can be canceled before shipment. If the item has already been shipped, you may initiate a return after delivery.

2. Returns

  • Eligibility: Returns are accepted for physical products only if they meet the following criteria:
    • The product is unused and in its original packaging.
    • The return request is initiated within 7 days of delivery.
  • To request a return, log in to your account and go to My Account > Orders. Select the relevant order and click on the “Return” option.

3. Refund Process

  • Digital Products: Refunds are not applicable for digital products due to the nature of instant delivery.
  • Physical Products:
    • Refunds will be processed after the returned product is inspected and approved.
    • Refunds will be credited to the original payment method within 5-7 business days after approval.

4. Damaged or Defective Items

If you receive a damaged or defective physical product, please contact us immediately at contact@yourcart.in with details and photos of the item. We will process a replacement or refund as appropriate.

5. Non-Returnable Items

Certain items are not eligible for return, including:

  • Opened software packages.
  • Items marked as non-returnable in the product description.

6. How to Request a Return or Refund

  1. Log in to your account on YourCart.in.
  2. Navigate to My Account > Orders.
  3. Select the order you wish to return and click on the “Return” option.
  4. Follow the instructions provided to complete the request.

7. Contact Us

For assistance with cancellations, returns, or refunds, please reach out to us:

We value your satisfaction and are committed to resolving any issues promptly.